Chuck Miller, former VP of Loss Prevention for FMI, Passes Away
This week, the Loss Prevention industry lost another executive, Chuck Miller, a man whose forward thinking and lifelong commitment and achievements made a steady if not dramatic impact on moving the Loss Prevention Industry forward. In short, through his achievements and outstanding leadership, he elevated the loss prevention function, and advanced the professionalism in the loss prevention field, all to the benefit of the retail industry he loved to serve.
"Our entire industry and so many of my colleagues are deeply saddened to hear of our friend and mentors passing, as he touched so many of our lives both personally and professionally," said Dan Faketty, Vice President of Asset Protection for Southeastern Grocers. "He was truly on the cutting edge of building proactive Loss Prevention programs for not only the Food Marketing Institute (FMI) member companies, but all retailers - and these programs are used even today to positively impact retail stores."
Innovative and forward thinking, Chuck Miller got people talking and sharing, and served as a mentor to countless loss prevention executives over the years.
Chuck Miller retired in 2002 as vice president of the Food Marketing Institute’s Loss Prevention Services Department, a post he held for 15 years. He was responsible for coordinating the Institute’s initiatives pertaining to loss prevention in supermarkets and warehouses, including customer and employee safety, fire prevention, disaster and damage control, product tampering, security, crisis management, insurance and substance abuse. He also developed FMI’s regulatory compliance programs relating to loss prevention, hazardous substances, and other areas. Since retiring, Chuck served as a retail industry consultant to various companies and associations, including National Food Processors Association (NFPA) and National Retail Federation (NRF).
Prior to joining FMI, Chuck was president and owner of Loss Prevention Systems, Inc., a management consulting firm he founded in 1970. His firm’s services included loss prevention seminars, designing and implementing security and safety programs, conducting security and loss prevention surveys and internal investigations for management, and training management and supervisory personnel in loss prevention principles. Earlier in his career, he served as manager of loss prevention for The Kroger Co., and as director of security and training for The Tappan Company.
Mr. Miller authored numerous loss prevention articles for national, retail and wholesale trade magazines. During his career, he has also authored and/or produced over 50 educational training videos, books, and manuals on various loss prevention and safety topics, including supermarket security, pre-emergency planning and disaster recovery, and safety compliance. One of his most noted accomplishments was the work he did in working with retailers, such as Target stores to develop a first of its kind video, documenting Organized Retail Crime titled “Thieves Market”. This 13- minute video explained, in detail, the ORC problem to retailers, law enforcement, and legislators. In fact, Thieves Market was so well produced that it was used as a training tool at the FBI Academy in Quantico, Virginia, to train law enforcement professionals and FBI special agents to better understand the methods of Criminal Enterprises impacting retail stores. What is most notable about this video is it was produced over 20 years ago, even before a formal definition of Organized Retail Crime (ORC) had been established. Miller also authored the Food Store Security Manuals for Cornell University’s Home Study Program, and his monthly publication, Loss Prevention Letter for Supermarket Executives, was published and distributed by FMI throughout the U.S., Canada and Europe.
His study and report, Organized Retail Theft – Raising Awareness and Offering Solutions, which examines how highly skilled theft rings operate in the retail industry, is widely acclaimed by retailers, manufacturers and law enforcement. He was a catalyst in researching, educating, and ultimately helping to influence and drive legislative changes, where appropriate, to combat organized retail theft. Fittingly, he was asked by the Federal Bureau of Investigation (FBI) headquarters to organize the FBI Ad Hoc Committee on Organized Retail Theft, which is hosted by the National Retail Federation. Up until his retirement, he continued to analyze cargo thefts and organized retail theft cases in support of FBI initiatives.
He was instrumental in establishing a Food Industry Information Sharing and Analysis Center (ISAC) in partnership with the National Infrastructure Protection Center (NIPC), which provided information and analysis that enabled the food industry to report, identify and reduce its vulnerabilities to malicious attack, and to recover from any attacks as quickly as possible. It also helped the NIPC and FBI’s Weapons of Mass Destruction Operations Unit identify credible threats and craft specific warning messages for the industry.
While at FMI, he developed the first of its kind loss prevention email/eshare network system for corporate industry executives to share information and obtain guidance on literally hundreds of current issues and trends, which became a model for other associations to utilize. Throughout his entire career, he expertly managed and continually collaborated with retail industry committees to prepare industry-wide policy and guidance. He also acted as an industry liaison with local, state, and Federal agencies, including the FBI, USDA Food Security Focus Group, Food Safety & Inspection Service (FSIS), FDA Office of Criminal Investigations, Department of Homeland Security, National Defense Transportation Association Security Best Practices Committee, National Fire Protection Association, National Coalition on Ergonomics, and various other agencies. He is listed in the Directory of Consulting Specialists, and holds professional membership in the American Society of Safety Engineers, and the American Society of Industrial Security. Mr. Miller is a Certified Protection Professional (CPP) and Certified Safety Professional (CSP).
Visualization for Mr. Miller will be held at 1:30pm on Tuesday March 14th at Andrew Chapel United Methodist church in Vienna, Virginia with service at 2:00pm and reception to follow.