The LP Industry’s Reference Library
Leading solution providers share the knowledge, expertise, new products, services and technologies re-shaping the retail security industry as we know it. Stay tuned as we continue to develop and evolve our services – adding value to your program, your team, and your career.
January 3, 2019
Many consumers today desire privacy, security and convenience at the same time. But these factors can often seem in direct opposition to each other. While it's possible to provide customers with all three, different businesses are going to prioritize these factors in different ways.
November 29, 2018
Is Privacy Evolving? Experts Weigh In
Earlier this year, Amazon unveiled a service called Amazon Key, in which delivery people are given a key to enter customers' apartments without the customer being at home. More recently, the service expanded to car delivery. Is this a sign that we've entered a post-privacy era, or has the definition of privacy merely changed?
April 9, 2018
Cash management technology helps deter internal cash theft
Retail crime is up, regardless of where you look. And as you already know, this theft is being committed not only by customers, but by employees, too. In fact, one in 27 employees was apprehended for internal theft in 2016 – according to the 29th Annual Retail Theft Survey by Jack L. Hayes International.
November 15, 2017
Mobile Shrink: The Newest LP Challenge
Just when Loss Prevention (LP) professionals thought they’ve identified every point-of-loss to battle, technology has introduced mobile point-of-sale (mPOS) to the world of retail. This has caused some LP professionals to scramble a bit to create stopgaps until they can wrap their arms around this relatively new method of retail operation.
June 20, 2017
Maximizing Education at Professional Conferences
Attendance at an industry conferences offers several opportunities - education, networking, vendor exhibit halls, one on one meetings with other attendees, and, of course, many receptions and social events. Each of these activities can bring value to your professional development, but, this week, I want to focus on how you maximize the amount of professional education you achieve at a conference.
June 13, 2017
Tyco Retail Solutions: Experience the Future of Retail Today
As the industry rapidly evolves, we are seeing digital and in-store retail channels converge. Big Data, mobility, cloud computing, globalization and unified commerce are shaping the way retailers conduct store operations and how they reach modern shoppers. The proper use of technology can elevate store performance, minimize shrink and drive revenue growth.
May 9, 2017
How to Sell Retail Customers on Predictive PoS Systems
For security integrators who deal in the retail vertical, point-of-sale (PoS) systems generate rich data, which is a resource being used by such customers for exception reporting.
This same data can support many other advanced analytic applications, as well. For instance, research within Stanley Security is underway using PoS data to predict whether promotions will be successful and result in sales lift of products.
April 7, 2017
The turnover rate in the hospitality segment of the economy was 72.1 percent in 2015, according to the Bureau of Labor and Statistics. Think about that. Nearly three out of four employees hired in one year will no longer be employed at the same restaurant in the next year. Acknowledging this prompts a rethinking of the common protocol for securing restaurant facilities.
March 29, 2017
Where's The Beef?
Asset Protection (AP) and Loss Prevention (LP) professionals in the grocery vertical would not be too surprised to learn that meat, beef in particular, is one of the most stolen items in supermarkets today. But AP and LP professionals in other retail segments are likely baffled at this statistic. After all, concealing large quantities of meat is not an easy feat when one considers how fragility of the packaging.
March 21, 2017
Innovative Solutions Through Necessity
What do you get when you combine two frustrated loss prevention entrepreneurs with an increased frequency of armed robberies targeting the people and company in which they were tasked to protect?
You get a simplistic, innovative, and effective robbery deterrent solution called The Covert Fox!
March 20, 2017
3 ways Loss Prevention teams can improve cash security
Despite the rise in non-cash payments such as mobile, wearable and electronic payments; cash still plays a vital role in the daily operations for retailers, restaurants and many other businesses across the world. While cash offers a simple and convenient form of payment for consumers, it can pose a number of challenges for Loss Prevention teams in terms of security. Between internal theft and external threats, keeping this cash secure can often be a full-time task.
March 14, 2017
Stemming Food Losses in the Restaurant Industry through Innovative Technology
Whether you operate full service restaurants or limited service establishments, or are a chain consisting of thousands of locations compared to a simple owner-operator, the competitive landscape is tough and every dollar counts toward your ultimate success or eventual failure. Considering profit margins can range between 3% and 6% of sales, every penny lost to theft, fraud and spoilage or contamination factors into the make-or-break scenario.
February 28, 2017
The Power Of LP-IT Synergy
The move from analog to digital video surveillance technology has changed the playing field for Loss Prevention. Once independent silos of operation, LP’s primary shrink fighting tools now share the corporate network. And like every other department system, they rely on IT to allocate bandwidth and storage and provide maintenance and support. This could lead to tension as each department fights to receive a bigger piece of the technology pie.
February 6, 2017
3 Cash management trends for 2017
Last year, I wrote about the innovative cash management technology set to take the retail world by storm. From Intelligent Cash Drawers to polymer notes, I predicted the cash management trends likely to have the biggest impact – and how your business could prepare for these. But, that was last year. Going into 2017, there’s a new agenda...
So, fresh off the plane from NRF Retail’s Big Show, here’s a roundup of the best new cash management technology and my prediction of the issues set to impact global retail over the next twelve months.
Top trends in security tech to expect in 2017
On a global level the world is going through turbulent times, with conflicts, political uncertainty, an ongoing refugee crisis and a somewhat fragile economic recovery from the most recent financial downturn. At the same time, technological developments continue unabated, with high-speed networks, big data and deep learning moving beyond that initial phase of just being marketing buzzwords to enabling new and improved security offerings.
Similarly, we expect the so-called ‘internet of things’ to be much less of a novelty and become part of the fabric of our daily lives.
Blending Cybersecurity Into an IoT World
When it comes to cybersecurity the world falls into two camps: those focused on securing their hardware and applications as a closed system and those who recognize that converging technologies calls for a more ecosystem-centric approach. My early days in the world of physical security systems – especially in video surveillance – initially planted me firmly in the first camp. But as I’ve watched the migration from analog to IP-based technology and the accelerated convergence of technologies on a shared backbone I’ve shifted my views. In this new IoT ecosystem, every cybersecurity measure that manufacturers and integrators put into play can impact every other device and application on the network.
What is the Real World Smart Store?
Imagine an in-store shopping experience where mirrors double as touchscreens...where you can swipe through a store's inventory and have items brought to you...where you can pay for merchandise without ever having to stand in line at a register. Where data from devices can support operational change, employee performance and create unique customer experiences. Imagine your online experience supporting your in-store experience and vice versa.
Today's retailers focused on bringing their loss prevention and IT teams together - those teams building the real world smart store - is not a myth. It isn't something predicted to happen far into the future. It's happening right here, right now
LP Executive Helps Others Solve LP Challenges
This Rocateq USA executive understands retail Loss Prevention
Solving shrink and margin erosion challenges for retailers is nothing new to Tim Bartkowiak, Vice President of Sales and Marketing for Rocateq USA. With previously held Director-level leadership positions with SpartanNash and Dollar General, Tim’s understanding of the complexities of retail is a breath of fresh air for Loss Prevention executives looking to enhance their company profits through shrink reduction and expense reduction.
In a recent whitepaper entitled, "Pushing Out Profits: Loss Prevention's Missed Opportunity", it was revealed that losses due to shopping cart thefts, as well as large shoplifting “push-outs”, cost retailers millions of dollars in losses each year. In fact, it takes an average of $4600 in retail sales to generate enough profit to replace one shopping cart.
'Tis the Season – Are your Loss Prevention Programs Prepared for the Holiday Rush?
By Rex Gillette, Vice President Retail Sales, Protection 1
This year, the National Retail Federation estimates holiday spending will rise 3.6% from 2015 to more than $655 billion. By most accounts, the last quarter can represent a “make or break” year for retailers of all types and sizes. Coupled with a savvier consumer looking for the best deal, every dollar of profit is magnified in its importance.
Store merchants are working hard to draw customers into your stores and websites, but once there, are your loss prevention programs up to the task of securing those profit dollars? Theft prevention and safety are critical components of any loss prevention program throughout the year, but become increasingly important during the holidays.
Retailers Can Combat Organized Retail Crime
By Hedgie Bartol, Retail Business Development Manager, Axis Communications
Think organized retail crime is a minor issue? Think again.
The National Retail Federation (NRF) recently released its 2016 Organized Retail Crime (ORC) survey. For the first time in the 12 years that NRF has been releasing its annual report, all 59 senior retail loss prevention executives surveyed reported that they had experienced ORC in the past year. This is up from 97 percent in 2015. In addition to the increase of incidents, the scope of the losses has increased, with the average being $700,259 per $1 billion in sales.
The Threat of ORC and How Building Police Relationships Can Help
This October, The Zellman Group sponsored and attended the Annual International Association of Chiefs of Police(IACP) Conference and Exposition and attended the Major Cities Chiefs Police Association in San Diego, California. The IACP Annual Conference and Exposition is the largest gathering of police officers in the United States. Currently the IACP has over 20,000 members, made up exclusively of police officers who have held executive roles in police agencies. Major Cities Police Chiefs Association is a professional organization of police executives representing the largest cities in the United States and Canada.
Providing Retailers with Innovative, Award-Winning Technical Services and Support
By Hedgie Bartol, Retail Business Development Manager, Axis Communications
Being a leader in the IP surveillance space takes more than superior products. At Axis Communications, it is the team behind the product that makes the difference. So does listening to the voices of our retail customers which has always been central to Axis product development and technical support. We hold annual Axis Retail Leadership Forums where product managers exchange ideas with retailers on product features and functionality that would best meet their needs. Ongoing classes held at our Axis Academy help to educate retailers on the Axis portfolio of network video cameras and other products and how to mix and match the best products to achieve their security goals.
McInnovation: McDonald’s and CAP Index Create NEW Risk Assessment Management Program
McDonald’s is the world’s largest hamburger fast food chain – feeding 68 million people per day (more than the entire population of the U.K.) and serving 75 burgers every second. With more than 420,000 employees at over 36,000 locations in over 119 countries and a new McDonald’s location opening every 14.5 hours, you can imagine what a monumental challenge it is to effectively and efficiently measure, document, and respond to each individual location’s crime challenges and security threats. That’s why they partnered with CAP Index – the leader in crime risk assessment and reporting. “Building the new R2AMP restaurant risk assessment management program has been exciting. This is a
tool we co-developed with CAP Index, and there’s nothing like it in our industry.” - Rob Holm, Senior Director of Safety and Security for US Operations, McDonald’s, USA.
October is National Cyber Security Awareness Month – Are you cyber ready?
How a Security-Only Network Can Limit Risks from Data Breaches
One of the biggest challenges facing retailers of all sizes is cyber-attacks. According to the FBI, it is no longer a question of if you will experience an attack but rather when. In September 2016, Vera Bradley revealed payment cards used at their retail stores were potentially hacked over a two month period this summer. Their investigation revealed unauthorized access to Vera Bradley's payment-processing system and the installation of a program seeking data from magnetic stripes-which could contain the card number, cardholder name, expiration date and verification code.